Official FUNFFY care & refund supportFUNFFY 官方售后与退款协助
FUNFFY
FUNFFY CARE PROMISE

Clear care.
Fair support.安心尝试。
清楚保障。

Our refund framework is designed to give first-time pet families a fair way to try GutCare+—with clear records, timelines and return requirements for everyone.

我们的退款机制，让首次尝试
GutCare+ 的养宠家庭更安心；
申请资格、记录、时限与退货要求
都清楚透明。

Apply on WhatsAppWhatsApp 申请退款See the process ↓查看申请流程 ↓
01FIRST-TIME TRIAL

7-Day
No-Eat Refund7 天
不吃退款

For a first-time customer whose pet refuses GutCare+ despite following our guided feeding attempts.

首次购买的顾客，在配合客服指导尝试喂食后，毛孩仍拒绝食用，可按以下条件申请。

  1. Available to first-time customers only.
  2. The purchase must be made through the official FUNFFY website, official Facebook or WhatsApp.
  3. Submit the request within 7 days from the date the parcel is received.
  4. Provide records showing the feeding attempts.
  5. During these 7 days, follow the feeding methods guided by FUNFFY customer service.
  6. Return the complete product, including the opened bottle and its box.
  7. Requests are not accepted if the box is missing or the bottle is damaged.
  8. At least 80% of the product must remain.
  9. The customer bears the return shipping cost.
  10. The original shipping fee is non-refundable. Example: for RM138 paid including RM10 shipping, the refund is RM128.
  11. Provide return tracking within 7 days after the request is approved. Late returns will be rejected.
  12. The customer must track the parcel, ensure delivery and notify FUNFFY once delivered.
  13. The refund is processed within 7 working days after FUNFFY is notified of delivery.
  14. The 7-Day and 30-Day promises cannot both be claimed.
  15. False claims, misuse or refusal to cooperate may be rejected.
  1. 只限首次购买的顾客。
  2. 订单必须来自 FUNFFY 官网、官方 Facebook 或 WhatsApp。
  3. 须在收到包裹之日起 7 天内提出申请。
  4. 须提供尝试喂食的记录。
  5. 在这 7 天内，须配合 FUNFFY 客服指导的喂食方法。
  6. 须退回完整产品，包括已开封瓶身与原包装盒。
  7. 若包装盒遗失或瓶身损坏，将不接受申请。
  8. 产品剩余量须至少 80%。
  9. 退货运费由顾客承担。
  10. 原订单运费不予退还。例如实付 RM138（含 RM10 运费），退款金额为 RM128。
  11. 申请获批后 7 天内须提供退货追踪号码，逾期退货将不受理。
  12. 顾客须自行追踪包裹、确保送达，并在送达后通知 FUNFFY。
  13. FUNFFY 收到送达通知后，会在 7 个工作日内处理退款。
  14. 「7 天不吃退款」与「30 天无效退款」不能同时申请。
  15. 虚假申报、滥用政策或拒绝配合者，FUNFFY 有权拒绝申请。
02CONSISTENT ROUTINE

30-Day
No-Result Refund30 天
无效退款

For customers who use GutCare+ consistently for 30 days and keep the required progress records.

持续使用 GutCare+ 满 30 天，并完整保留指定记录的顾客，可按以下条件申请。

  1. The purchase must be made through the official FUNFFY website, official Facebook or WhatsApp.
  2. Limited to one claim per customer, pet, address and order.
  3. Feeding must begin within 7 days of receiving the parcel. Day 1 is the first day of use.
  4. Use the product continuously for at least 30 days.
  5. Stopping use or changing the guided feeding method voids eligibility.
  6. Provide clear photo or video updates on Days 1, 7, 14, 21 and 30. Missing any update voids eligibility.
  7. Return all products, including opened or empty bottles and all boxes.
  8. Requests are rejected if any bottle or box is missing or damaged.
  9. Pack the return securely. FUNFFY is not responsible for loss or damage in transit.
  10. The customer bears the return shipping cost.
  11. The original shipping fee is deducted. Example: for RM138 paid including RM10 shipping, the refund is RM128.
  12. Provide return tracking within 7 days after the request is approved.
  13. The customer must track the parcel and notify FUNFFY once delivered.
  14. The refund is processed within 7 working days after FUNFFY is notified of delivery.
  15. False claims, misuse or refusal to cooperate may be rejected.
  1. 订单必须来自 FUNFFY 官网、官方 Facebook 或 WhatsApp。
  2. 每位顾客、每只毛孩、每个地址及每张订单只限申请一次。
  3. 须在收到包裹后 7 天内开始喂食；首次使用当天视为第 1 天。
  4. 须连续使用至少 30 天。
  5. 中途停用或更改客服指导的喂食方式，将失去申请资格。
  6. 须在第 1、7、14、21、30 天提供清晰照片或影片记录；缺少任何一次即失去申请资格。
  7. 须退回全部产品，包括已开封或空瓶，以及所有包装盒。
  8. 任何瓶身或包装盒遗失、损坏，申请将不受理。
  9. 请妥善包装退货；运输途中如有损坏或遗失，FUNFFY 概不负责。
  10. 退货运费由顾客承担。
  11. 原订单运费会从退款扣除。例如实付 RM138（含 RM10 运费），退款金额为 RM128。
  12. 申请获批后 7 天内须提供退货追踪号码。
  13. 顾客须自行追踪包裹，并在送达后通知 FUNFFY。
  14. FUNFFY 收到送达通知后，会在 7 个工作日内处理退款。
  15. 虚假申报、滥用政策或拒绝配合者，FUNFFY 有权拒绝申请。
HOW TO APPLY

Four clear steps.四个清楚步骤。

01

Contact us

联络客服

Message +60 11-1061 1267 on WhatsApp within the applicable period.

在适用期限内 WhatsApp +60 11-1061 1267。

02

Return after approval

获批后退货

Return within 7 days with parcel photos and tracking details.

获批后 7 天内退回，并提供包裹照片与追踪资料。

03

Notify delivery

通知已送达

Tell FUNFFY when delivered. We inspect the return within 3 working days.

送达后通知 FUNFFY；团队会在 3 个工作日内检查退货。

04

Receive refund

收到退款

After inspection, submit refund details. Funds are processed within 7 working days.

检查通过后提交退款资料，款项将在 7 个工作日内处理。

Start a refund request开始退款申请

FUNFFY reserves the right to amend these terms and policies at any time.

FUNFFY 保留随时修改以上条款与政策的权利。