Privacy
Policy.隐私
政策。

This Privacy Policy applies when you visit funffy.my, create or use a customer account, join a promotion, place an order, upload a payment receipt, contact customer support or otherwise interact with FUNFFY in connection with a commercial transaction.

It is issued in accordance with Malaysia’s Personal Data Protection Act 2010 and applicable amendments. If a third-party website or service is linked from FUNFFY, that third party’s privacy notice applies to information you give directly to it.

当你浏览 funffy.my、建立或使用顾客账户、参加优惠、提交订单、上传付款单据、联系客服，或因商业交易与 FUNFFY 互动时，本隐私政策适用。

本通知依据马来西亚《2010 年个人资料保护法》及适用修订发布。如你进入 FUNFFY 链接的第三方网站或服务，直接提供给该第三方的资料将受其隐私通知约束。

• Identity and contact details such as name, phone number and email address.
• Delivery details such as address, city, postcode, state and saved address-book entries.
• Account details such as account identifier, login credentials in protected form, language and preferences.
• Order and transaction details such as products, quantity, price, vouchers, payment method, payment status, delivery and tracking records.
• Payment evidence such as a bank-transfer receipt you choose to upload. FUNFFY does not ask you to provide online-banking passwords or one-time codes.
• Communications, support enquiries, refund records, pet-care records or images you voluntarily provide for a support or refund request.
• Technical and usage information such as IP address, browser, device, request logs, security events and interactions needed to operate and protect the website.

• 身份及联系资料，例如姓名、电话号码及 Email。
• 配送资料，例如地址、城市、邮编、州属及已保存的地址簿记录。
• 账户资料，例如账户识别资料、受保护形式的登录凭证、语言与偏好。
• 订单及交易资料，例如商品、数量、价格、优惠券、付款方式、付款状态、配送及追踪记录。
• 付款证明，例如你选择上传的银行转账单据。FUNFFY 不会要求你提供网上银行密码或一次性验证码。
• 你为客服或退款申请自愿提供的沟通内容、售后记录、退款资料、毛孩照顾记录或图片。
• 为运行和保护网站所需的技术及使用资料，例如 IP 地址、浏览器、设备、请求日志、安全事件与网站互动。

We collect information directly from you when you complete forms, create an account, order, upload a receipt, claim a voucher or contact us. We also receive transaction, payment, delivery and security status from providers that help us operate the store, and collect limited technical information automatically when your browser uses the website.

当你填写表格、建立账户、下单、上传单据、领取优惠券或联系我们时，我们会直接收集资料。我们也会从协助经营商店的服务商取得交易、付款、配送与安全状态，并在浏览器使用网站时自动收集有限的技术资料。

• Operate customer accounts, carts, vouchers and checkout.
• Verify payment, fulfil orders, arrange delivery and provide tracking.
• Process support, return and refund requests.
• Send transactional emails, order updates and service messages.
• Send promotional email only where you have requested or consented to it, and manage opt-out requests.
• Prevent duplicate voucher use, fraud, misuse and security incidents.
• Maintain, troubleshoot and improve website reliability and customer experience.
• Keep business records and comply with legal, tax, accounting, regulatory or dispute requirements.

• 运行顾客账户、购物车、优惠券及结账功能。
• 核实付款、处理订单、安排配送及提供追踪资料。
• 处理客服、退货与退款申请。
• 发送交易 Email、订单更新与服务通知。
• 仅在你主动要求或同意时发送促销 Email，并处理取消订阅请求。
• 防止重复使用优惠券、欺诈、滥用及安全事件。
• 维护、排查及改善网站稳定性与顾客体验。
• 保存业务记录，并遵守法律、税务、会计、监管或争议处理要求。

We disclose only the information reasonably needed for the relevant service. Depending on the feature you use, providers may include:

• Vercel for website hosting and operational request logs.
• Supabase for private storage of customer, order, voucher and payment-receipt records.
• Google/Gmail for sending and receiving order and support email.
• Billplz and supported payment services for secure payment creation, verification and status updates.
• DHL or another disclosed courier for delivery, address handling and tracking.
• WhatsApp/Meta when you choose to contact us through WhatsApp.
• Professional advisers, regulators or authorities where disclosure is legally required or reasonably necessary to protect rights and prevent fraud.

FUNFFY does not sell personal information.

我们只会披露完成相关服务合理所需的资料。根据你使用的功能，服务商可能包括：

• Vercel：网站托管与营运请求日志。
• Supabase：私人储存顾客、订单、优惠券与付款单据记录。
• Google/Gmail：发送及接收订单与客服 Email。
• Billplz 及受支持付款服务：建立安全付款、核实付款及更新状态。
• DHL 或结账时说明的物流公司：配送、地址处理及物流追踪。
• WhatsApp/Meta：当你主动选择通过 WhatsApp 联系我们。
• 在法律要求，或为保护权利及防止欺诈所合理需要时，向专业顾问、监管机构或执法单位披露。

FUNFFY 不会出售个人资料。

FUNFFY uses limited first-party cookies and browser local storage that are necessary or useful for account sessions, language choice, shopping cart, voucher status and checkout continuity. These technologies help the website remember your choices and reduce misuse.

We do not currently use third-party advertising pixels or behavioural analytics cookies. If non-essential tracking is introduced, we will update this notice and provide an appropriate choice mechanism before using it where required.

You may clear browser cookies or storage through your browser settings, but doing so may sign you out or remove saved cart, language or voucher information.

FUNFFY 使用有限的第一方 Cookie 与浏览器本机储存，以维持账户登录、语言选择、购物车、优惠券状态及结账连续性。这些技术帮助网站记住选择并减少滥用。

我们目前没有使用第三方广告 Pixel 或行为分析 Cookie。如日后加入非必要追踪，我们会更新本通知，并在依法需要时于使用前提供适当选择机制。

你可通过浏览器设置清除 Cookie 或本机储存，但这可能使账户登出，或移除已保存的购物车、语言及优惠券资料。

We retain personal information only for as long as reasonably needed for the purposes described above, including customer service, refund eligibility, business records, fraud prevention and legal obligations. Retention periods vary by record type and dispute or statutory requirements.

We use reasonable organisational and technical safeguards, including access controls and private storage for order records and receipts. No internet transmission or storage system is completely secure, so please do not send passwords, one-time codes or unnecessary sensitive information.

Some technology providers may process or store information outside Malaysia. Where this occurs, we select established providers and require processing to be connected to the services described in this notice and subject to applicable safeguards.

我们只会在上述目的合理所需期间保留个人资料，包括客服、退款资格、业务记录、防止欺诈及法律义务。具体保留期会因记录类型、争议或法定要求而不同。

我们采用合理的组织及技术保护措施，包括访问权限控制，以及对订单与单据使用私人储存。任何网络传输或储存系统都无法保证绝对安全，因此请勿发送密码、一次性验证码或不必要的敏感资料。

部分技术服务商可能在马来西亚以外处理或储存资料。发生这种情况时，我们会选择成熟服务商，并要求处理活动与本通知所述服务有关及遵守适用保障。

Subject to applicable law and verification of identity, you may request access to or correction of your personal information, withdraw consent where processing relies on consent, ask us to stop direct marketing, or request deletion where we no longer have a lawful or necessary reason to retain the information.

Some information may need to be retained for completed transactions, fraud prevention, legal obligations or active disputes. You may unsubscribe from promotional email using the option in the message or by contacting us; service and order messages may still be sent.

在适用法律及身份核实的前提下，你可要求查阅或更正个人资料、在处理依据同意时撤回同意、要求停止直接营销，或在我们不再有合法或必要保留理由时要求删除资料。

已完成交易、防止欺诈、法律义务或进行中的争议可能要求我们继续保留部分资料。你可使用促销 Email 内的取消订阅方式或联系我们停止营销信息；必要的服务与订单通知仍可能发送。

The website and online store are not directed to children. We do not knowingly request a child to create an account or place an order. A parent or guardian who believes a child has provided personal information may contact us to request appropriate action.

本网站及线上商店并非面向儿童。我们不会明知而要求儿童建立账户或下单。如家长或监护人认为儿童已提供个人资料，可联系我们采取适当处理。

We may update this Privacy Policy when our services, providers, practices or legal requirements change. The revised version will be posted here with an updated date and, where required, an additional notice.

当服务、服务商、处理做法或法律要求发生变化时，我们可能更新本隐私政策。修订版本会在此发布并更新日期；如法律要求，也会提供额外通知。

Email ctg4ufunffy@gmail.com or WhatsApp +60 11-1061 1267. Describe your request and the email or phone number connected to your account or order. We may request reasonable information to verify identity before acting.

You may also contact Malaysia’s Personal Data Protection Commissioner if you believe your personal information has been handled contrary to applicable law.

请 Email 至 ctg4ufunffy@gmail.com，或 WhatsApp +60 11-1061 1267。请说明请求内容，以及与你的账户或订单关联的 Email 或电话号码。处理前我们可能要求合理资料核实身份。

如你认为个人资料处理违反适用法律，也可向马来西亚个人资料保护专员提出投诉。