FUNFFY official website · Checkout-ready delivery · Human support
FUNFFY POLICIES

Clear rules for a cleaner order experience.

These policies apply to website orders placed through funffy.my. 中文说明已放在每一区下面,方便顾客确认。

01

Payment / 付款方式

Website orders use manual bank transfer or DuitNow QR. Please transfer the exact checkout amount to UOB account 2263 088 990 under CTG4U FUNFFY SDN BHD, and use your full name as payment reference.

官网订单使用手动银行转账或 DuitNow QR。请汇入结账页面显示的准确金额,并在 reference 写下你的姓名。

02

Delivery / 配送

Trial Care and Balance Care add RM10 Malaysia delivery. Strength Care and Value Care include free Malaysia delivery. Orders are arranged after payment receipt is checked.

Trial Care 与 Balance Care 的马来西亚境内运费为 RM10;Strength Care 与 Value Care 免运费。团队核对付款单据后会安排发货。

03

Returns & refund / 退换与退款

FUNFFY provides a documented 7-Day No-Eat Refund and 30-Day No-Result Refund for eligible purchases through our official website, Facebook and WhatsApp. Read the complete eligibility, record, return and timeline requirements on our dedicated refund policy page.

FUNFFY 为符合资格的官网、官方 Facebook 与 WhatsApp 订单提供「7 天不吃退款」及「30 天无效退款」。完整的资格、记录、退货与时限要求,请查看独立退款政策页面

04

Privacy / 隐私

Customer details are used to process orders, payment verification, delivery, welcome-voucher eligibility, email updates and after-sales support. Voucher email addresses are stored securely in our Supabase system to prevent duplicate use. We do not sell customer information.

顾客资料仅用于订单处理、付款核对、配送、邮件通知和售后跟进。我们不会出售顾客资料。

05

Pet wellness disclaimer / 保健品说明

FUNFFY GutCare+ is a pet wellness supplement. It is not intended to diagnose, treat, cure or prevent disease. If your pet is unwell, please consult a veterinarian.

FUNFFY GutCare+ 属于宠物保健品,并非药物,不用于诊断、治疗、治愈或预防疾病。如毛孩身体不适,请咨询兽医。